Lab tests - the next outsourcing target for India
India is again on the verge of a new outsourcing wave, this time not so
much involving a lot of displaced and disgruntled workers in America.
A lot of hospitals in the US and UK are reportedly outsourcing laboratory
and diagnostic tests in India where it costs about 70 to 80 percent less
to conduct.
At the moment, this is generally limited to highly-specialized tests such
as those related to cancer, HIV, tumour and hepatitis. So why the big fuss
over this development?
It's because India has more than 20,000 laboratories that can conduct more
than 1,500 kinds of tests. More than enough to serve the requirements of
hospitals in North America and Europe.
With that range on offer, it's no surprise that the big Indian lab
companies are either in talks with or already are partnering with hospital
chains overseas for more long-term outsourcng contracts.
Indian lab companies have reportedly already scored contracts with a lot
of hospitals from the Middle East.
A possible downside, however, is that only a few of them have any
international accreditation that instills confidence about their quality
among foreign hospital chains.
Indian laboratory companies recognize that local US and European labs
could kick up a rumpus about outsourcing work to India and argue that the
quality of work here is below standards.
But Indian labs may have an ace or two up their sleeves. For example, they
could underline the quality control standards here.
To import blood samples for testing purposes, laboratory testing companies
have to acquire a licence from the Drug Controller General of India, in
addition to approval from the Director General of Foreign Trade. Lab
companies have already approached them for approvals.
Still, Indian lab companies believe that a huge backlash against
outsourcing lab work in the West is unlikely since this is a highly
complex and expertise-driven jobs unlike call centers or BPO.
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