Data safer offshored
In light of the concerns raised by a British tabloid expose on information being sold by Indian call center employees, Outsourcing Pipeline’s Paul McDougall insists that the security of sensitive customer data would actually be more compromised if kept onshore in the U.S..
The stir caused by The Sun employee’s claims that he was able to obtain confidential customer data at $5.00/name have shocked the business sector into taking closer scrutiny at the outsourcing sector’s security practices. However, even those on the Indian BPO community’s end haven’t let the incident overshadow the outsourcing industry’s phenomenal growth. Companies and authorities are confident that the Indian BPO industry will not be hurt by such a scandal.
These incidents have been rare – and it’s exactly because of the rarity that they are thrown into the limelight. Even with $2 billion worth of work outsourced, instances of serious security breaches are far and few between even with the sheer volume of data involved. This should not come as a surprise or be attributed to sheer luck since the Indian community have all reason to beef up security and keep not just abreast, but always one step ahead in terms of protecting the data they work with. They have a lot at stake: “a series of security breaches in India like those that occurred here would bring down not just a few companies, but the country's entire tech-and-services economy.”
related stories, by category:
