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Offshore Outsourcing World: BPO growth projected at 3.3%
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Thursday August 11, 2005 at 8:23AM - Offshore Outsourcing World Staff

BPO growth projected at 3.3%

IDC has forecasted moderate overall growth for US outsourcing over the next five years. US outsourcing, project-based services, and support-training service markets are all lined up to experience this windfall – certain industries are even expected to rise above market averages.

Growth posed in the outsourcing services within the manufacturing, banking, and government sectors are within the market average of 9.3%. The communications industry in the meantime is looking forward to a rosy compound annual growth rate (CAGR) of 10.7%. Communication firms are now shifting attention to outsourcing key business processes like customer care and back-office functions, prompting an increase in BPO services adoption.

Project-based services are expected to have an overall CAGR of 3.3% for the five-year forecast period. Highest growth rates are expected for:

  • banking
  • government
  • healthcare
  • other financial services

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