Outsourcing World: BPO related archive

outsourcing world covers news articles and commentary related offshore outsourcing, software development, and international business

Offshore Outsourcing World is intended to be a daily news magazine focused on offshore outsourcing - or offshoring. This publication will explain the process of offshoring.

Readers will learn how to select an offshore provider, what countries are leading the offshoring revolution, what business processes, in addition to software development, can be outsourced (BPO), and even how to help an outsourcing team perform at a high level.

Offshore Outsourcing World is sponsored by the Eversun Software Corp. and is edited by Danny Sullivan. We eagerly invite reader feeback to any and all content published on this site.

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Offshore Outsourcing World Archives:

09/30/05 Gecis Global reborn as Genpact Genpact: New name backed by old school outsourcing expertise

09/29/05 SME cinches top UK top outsourcing award SME Wax Info Ltd wows UK outsourcing association

09/28/05 Alban: Work from home - cure for India's call center attrition Father of call center industry tells India to consider working from home

09/26/05 PWC: Companies slow in reaping outsourcing benefits Price Waterhouse Coopers survey shows slow first year offshoring benefits for financial service companies

09/23/05 Indian students: BPO jobs prestigious but short-lived BPO hip and hot with Indian students

09/22/05 India's outsource workers snub unions Indian outsource workers content without unions

09/21/05 Knowledge-based outsourcing: Australia's fresh offshoring prospect Australia urged to enter the knowledge-based outsourcing arena

09/20/05 Datamonitor: Outsourcing activities moving from US contact centers to India American contact center landscape fast changing with job flow

09/19/05 Israel's answer to outsourcing: Hiring Haredi women Israel's haredi women rise to outsourcing challenge

09/16/05 PWC: China prime financial services outsourcing spot China and India top offshoring destinations, India threatened by labor costs

09/15/05 PWC: Rise in offshoring, drop in satisfaction

09/12/05 India's courts in session - overseas

09/09/05 India's BPO regains lost ground

09/08/05 A Dim Future for US IT Workers

09/07/05 Outsourcing from India instead

09/06/05 Forrester: Process change outsourcing posts biggest growth

09/05/05 Outsourcing Pharma R&D to India and China

09/01/05 Gartner: FSPs should boost outsourcing

08/31/05 Nudging Australia into deeper offshore waters

08/30/05 Security programs for India's contact centers

08/29/05 Outsourcing spurs education diversification

08/26/05 Microsoft-Nasscom Certs for Indian IT firms

08/25/05 Gartner: India could lose hold on outsourcing market

08/24/05 India steps up offshore staff quality control

08/23/05 Next US outsource target: Russia

Complete Offshore Outsourcing World archives

Topic Category: BPO
09/29/05 SME cinches top UK top outsourcing award SME Wax Info Ltd wows UK outsourcing association
09/20/05 Datamonitor: Outsourcing activities moving from US contact centers to India American contact center landscape fast changing with job flow
09/09/05 India's BPO regains lost ground India's BPO industry fights to keep up with times and standards
08/16/05 Philippine Outsourcing Needs to View Alternatives Lawrence Hughes suggests alternatives of outsourcing in the Philippine economy.
08/11/05 BPO growth projected at 3.3% Positive US outsourcing growth seen for the next five years
08/08/05 TPI: European outsourcing on the rise Outsourcing steadily climbing up European shores
07/21/05 PeopleSupport Center: new Philippine regional BPO headquarters PeopleSupport’s new regional headquarters, BPO center already operational in RP
07/15/05 Africa gearing to be next BPO hub Africa catching up in the BPO race
07/13/05 India IT firms enjoying outsourcing cash flow Profits up for India’s IT outsourcing firms
07/12/05 India IT firms enjoying outsourcing cash flow Profits up for India’s IT outsourcing firms
07/12/05 US paychecks checked in India 1 million US paychecks in India – for processing
07/05/05 WTO: Outsourcing not behind job loss WTO report clearing outsourcing as job loss cause
06/22/05 NiSource jobs outsourced to IBM NiSource Jobs cut, transferred, in multi-million IBM deal
05/27/05 UK IT getting more outsourcing-oriented UK companies allocating more for IT outsourcing
05/26/05 Offshoring strategy reviewed due to A&O target trouble Logistics pose challenges to outsourcing
05/25/05 Outsourcing a helping hand for message management Outsourcing relieves message management burden
05/05/05 Abusive calls not tolerated in Indian call centers anymore Possible solution in sight for call center abuse
05/03/05 eBay heading for India to invest $21M India and eBay promising greater growth in offshoring
04/20/05 Offshore companies eyeing Canada for expansion Canada as next offshore destination
04/11/05 HR BPO on the rise Optimistic predictions for HR outsourcing
03/28/05 US warming up to Indian legal outsourcing Legal outsourcing to India catches on
01/31/05 CSA Assistance outsourced as well With nearly every service outsourced, even services attending to the needs of the Customer Service Associates follow the outsourcing trend.
01/28/05 Accent issues for BPO Accentuating differences in service served over different shores?
01/23/05 Wipro places in First Annual ‘Offshore 100’ Ranking of Top Global Suppliers Recognition for quality excellence in the offshoring shores.
12/22/04 Hiring Work From Home Reps to Keep Call Center Jobs Onshore An IDC study gives call center managers a new idea to play with: hiring onshore work-from-home representatives.
12/07/04 Offshoring Medical Work Saves Lives Round-the-clock radiology services help North American hospitals deal with overload.
11/30/04 Study Ranks Top Indian Cities neoIT ranks 27 Indian cities for offshore competitiveness.
11/16/04 Microsoft Teams Up With Indian Service Providers Microsoft forges a multimillion dollar deal with Infosys and Wipro.
09/19/04 Britain vows to keep BPO BHC Sir Michael Arthur says Britain will not stop business process outsourcing.
09/14/04 EU ministers oppose punishment proposal The EU junks a proposal to discourage offshoring.
08/27/04 California passes anti-outsourcing bill Governor Schwarzenegger's state says "no" to outsourcing.
08/23/04 More offshoring to India after US elections "You ain't seen nothing yet."
08/02/04 Keeping Up with the Offshoring Movement Boston Consulting orders full speed ahead with offshoring.
07/27/04 Outsourcers focus on employee benefits Hallmark and Barclays show sensitivity in recent outsourcing deals
07/20/04 Open up, Dubai Dubai offers benefits as an outsourcing location.
07/14/04 Study Says "Positive Outweighs the Negatives" in Offshore Outsourcing UK National Outsourcing conference research
07/12/04 The race for HR supremacy A big merger of two promiment HR outsourcers
06/28/04 Have outsourcing, will travel Rethinking the corporate travel manager.
06/23/04 Amen to outsourcing Catholic Church outsources to Kerala India
06/03/04 HR outsourcing a big hit in Asia Pacific More statistics on HR outsourcing
06/01/04 More animation outsourcing India is animated about cartooning
05/31/04 Choose your outsourcing mode The outsourcing menu continues to grow
05/28/04 Security is a major issue in outsourcing Data security is one of the top 10 risk associated with offshoring
05/26/04 Infosys intros “modular outsourcing” The business process of business process outsourcing
05/25/04 VISA tries to master outsourcing VISA is ready for BPO
05/20/04 BPO on the rise Many North American companies are opting for business process outsourcing.
05/11/04 HR outsourcing on the rise in Asia Pacific Human resources is a fast moving business in India and other parts of Asia.
05/10/04 Taming down the "mother of all deals" IBM pairs with an Indian outsourcer in mega-deal.
05/02/04 Malaysian banks hot on outsourcing Banks outsource to improve operating efficiency
04/23/04 EU outsourcers go small Research indicates that European companies prefer a multisourcing strategy.
04/21/04 HR outsourcing is here to stay Companies find little backlash against outsourcing human resources.
04/20/04 Lab tests - the next outsourcing target for India India has 20,000 laboratories and the ability to perform 1,500 different tests
04/19/04 HP to outsource more in Asia, Europe HP wants to challege IBM as an offshore outsourcing leader.
04/05/04 McDonalds building outsourcing farm Outsourcing - fast food style
03/25/04 Nothing barely legal about outsourcing Law firms are guilty of offshoring.