Offshore Outsourcing World:   home | resume post | email courses | archives | links | about | offshoring digest |
Outsourcing World: Business related archive
outsourcing world covers news articles and commentary related offshore outsourcing, software development, and international business
Offshore Outsourcing World is intended to be a daily news magazine focused on offshore outsourcing - or offshoring. This publication will explain the process of offshoring.

Readers will learn how to select an offshore provider, what countries are leading the offshoring revolution, what business processes, in addition to software development, can be outsourced (BPO), and even how to help an outsourcing team perform at a high level.

Offshore Outsourcing World is sponsored by the Eversun Software Corp. and is edited by Danny Sullivan. We eagerly invite reader feeback to any and all content published on this site.

Current Feature Content
Email course - Introduction to outsourcing →What can be outsourced?
Search Offshore Outsourcing World:
Google Enterblog
Offshore Outsourcing World Archives:
09/30/05  Gecis Global reborn as Genpact  Genpact: New name backed by old school outsourcing expertise
09/29/05  SME cinches top UK top outsourcing award  SME Wax Info Ltd wows UK outsourcing association
09/28/05  Alban: Work from home - cure for India's call center attrition  Father of call center industry tells India to consider working from home
09/26/05  PWC: Companies slow in reaping outsourcing benefits  Price Waterhouse Coopers survey shows slow first year offshoring benefits for financial service companies
09/23/05  Indian students: BPO jobs prestigious but short-lived  BPO hip and hot with Indian students
09/22/05  India's outsource workers snub unions  Indian outsource workers content without unions
09/21/05  Knowledge-based outsourcing: Australia's fresh offshoring prospect  Australia urged to enter the knowledge-based outsourcing arena
09/20/05  Datamonitor: Outsourcing activities moving from US contact centers to India  American contact center landscape fast changing with job flow
09/19/05  Israel's answer to outsourcing: Hiring Haredi women  Israel's haredi women rise to outsourcing challenge
09/16/05  PWC: China prime financial services outsourcing spot  China and India top offshoring destinations, India threatened by labor costs
09/15/05  PWC: Rise in offshoring, drop in satisfaction  
09/12/05  India's courts in session - overseas  
09/09/05  India's BPO regains lost ground  
09/08/05  A Dim Future for US IT Workers  
09/07/05  Outsourcing from India instead  
09/06/05  Forrester: Process change outsourcing posts biggest growth  
09/05/05  Outsourcing Pharma R&D to India and China  
09/01/05  Gartner: FSPs should boost outsourcing  
08/31/05  Nudging Australia into deeper offshore waters  
08/30/05  Security programs for India's contact centers  
08/29/05  Outsourcing spurs education diversification  
08/26/05  Microsoft-Nasscom Certs for Indian IT firms  
08/25/05  Gartner: India could lose hold on outsourcing market  
08/24/05  India steps up offshore staff quality control  
08/23/05  Next US outsource target: Russia  
Complete Offshore Outsourcing World archives

Topic Category:  Business
09/16/05  PWC: China prime financial services outsourcing spot  China and India top offshoring destinations, India threatened by labor costs
09/06/05  Forrester: Process change outsourcing posts biggest growth  Process change outsourcing and rate stability headline 2005 according to Forrester
09/01/05  Gartner: FSPs should boost outsourcing  Gartner encouraging FSPs on outsourcing
08/10/05  India hosting business interns  Business interns flock to India for better experience and insight in the global field of business
08/05/05  US online ads boost Indian BPO revenues  US ads working for Indian BPOs
07/22/05  Foote Partners: Outsourcing no longer a threat to US IT salaries  Outsourcing actually a leg-up for US IT pay
07/22/05  Foote Partners: Outsourcing no longer a threat to US IT salaries  Outsourcing actually a leg-up for US IT pay
07/18/05  Poor management relationship takes toll on outsourcing success  Management relationships related to outsourcing success
07/13/05  India IT firms enjoying outsourcing cash flow  Profits up for India’s IT outsourcing firms
07/12/05  India IT firms enjoying outsourcing cash flow  Profits up for India’s IT outsourcing firms
07/07/05  Meteorology jobs flying to outsourced skies  Flying United, flying meteorology jobs
06/17/05  Outsourcing dissastisfaction on the rise  Study shows buyers of outsourcing services are getting dissatisfied with offshore service providers
05/30/05  Dubai venue for global IT outsourcing meet  First global forum for IT outsourcing to be held in Dubai
05/27/05  UK IT getting more outsourcing-oriented  UK companies allocating more for IT outsourcing
05/26/05  Offshoring strategy reviewed due to A&O target trouble  Logistics pose challenges to outsourcing
05/25/05  Outsourcing a helping hand for message management  Outsourcing relieves message management burden
05/23/05  EU population drop boon for Indian outsourcing  Aging EU population encourages Indian outsourcing
05/19/05  Disney to offshore IT work  Disney does the job juggle
05/12/05  Wipro to venture into consulting  Wipro Technologies branching out into consulting
05/11/05  FSA cites relocation risks  FSA points out offshore risks of relocating
05/04/05  Dell to expand operations outsourced to India  Dell back in India and growing in size, operations
05/03/05  eBay heading for India to invest $21M  India and eBay promising greater growth in offshoring
04/29/05  Australia to benefit from Indian outsourcing  Australian programmers on winning end of outsourcing
04/21/05  Offshoring rollback?  Offshored services brought back in-house
04/19/05  Canadian firms wary of offshoring  Report shows Canada’s hesitation to offshore
04/05/05  Japan: Vietnam's next outsourcing focus  Vietnam scouting around Japan's outsourced software market
04/05/05  Philippines aiming for Europe's BPO market  RP heading for Europe’s BPO market
04/04/05  Philippine outsourcing firms targeting Japan and Europe job markets  The Philippines in the market for job markets
04/01/05  Dutch government aids Philippine BPO industry  Philippine BPO gets help
03/31/05  London's financial services to be outsourced to India  London’s money and moneyed jobs pouring into India
03/29/05  CSC to service Chinese insurer  CSC wins outsourcing deal with Chinese insurance company
03/22/05  Japan - India tie-up for ICT  Promising collaboration between nations for improved ICT services.
02/14/05  Home-based Call Centers catching on  Outsourcing to call centers need not go far from home anymore.
02/07/05  Outsourced Fastfood?  Food fast heading out the drive through windows worked next state
02/03/05  Stable IT growth seen for 2005  Thinking small – and medium enterprises to reach the top of the (selling) list
01/19/05  Weakened Dollar and Outsourcing Helped IBM Come Out on Top  Offshore outsourcing was a good part of the strategy.
01/18/05  Retired DHL CEO Speaks Up for Offshoring  Offshoring "benefits the consumer."
01/12/05  Infosys Reports 52% Profit Rise in Third Quarter  Other major Indian software BPOs look forward to similar profit boom.
01/10/05  UK Gained 16b Last Year, Thanks to Outsourcing  More offshoring from UK to India seen in 2005.
01/03/05  North American Workers Gear Up for Exodus  Job-hopping is "in" in 2005.
12/22/04  Hiring Work From Home Reps to Keep Call Center Jobs Onshore  An IDC study gives call center managers a new idea to play with: hiring onshore work-from-home representatives.
11/18/04  More IT Outsourcers Prioritize Skills Over Savings  InformationWeek shows that this year, IT business professionals place more confidence in IT outsourcing -- and less priority on cost.
11/16/04  Microsoft Teams Up With Indian Service Providers  Microsoft forges a multimillion dollar deal with Infosys and Wipro.
11/09/04  GE Sells Majority Stake of Indian Outsourcing Branch  Yesterday, General Electric, Co. (GE) sold a majority stake of its India outsourcing arm to two US-based private equity firms for US$500 million.
10/30/04  Problems With Cost Effectiveness in Offshoring Financial Jobs  Preparation is vital.
10/21/04  Two Studies Conflict on US Tech Jobs  Does job gain balance out job loss in the States?
10/14/04  Skills Shortage in South African Software Sector  A study revealed that "a significant number of companies are ignoring the need to address a shortage of skills in the software sector in South Africa."
09/28/04  Many European IT Directors Don't Outsource  Of 700 IT directors in Europe, 97% plan to keep their IT strategy management in-house.
09/14/04  EU ministers oppose punishment proposal  The EU junks a proposal to discourage offshoring.
09/03/04  Malaysia poised to compete in offshoring market  Malaysia will lower its business costs and develop its high-tech zone to remain competitive among other offshoring countries.
09/01/04  Poll ranks TCS, Infosys and Wipro as leaders of India's IT  Premier Indian finance portal Equitymaster rates three key players in the Indian IT industry.
08/18/04  Losing faith in Indian IT  Despite India's efforts to remain attractive to businesses overseas, faith seems to be crumbling on the home front.
07/29/04  Budget conscious Microsoft sneaks overseas  $1 Billion in budget cuts and offshoring contracts make Microsoft leaner and meaner
07/27/04  Outsourcers focus on employee benefits  Hallmark and Barclays show sensitivity in recent outsourcing deals
07/22/04  Australia: Looking for alternative locations, skills  India is not the only choice.
07/20/04  Open up, Dubai  Dubai offers benefits as an outsourcing location.
07/12/04  The race for HR supremacy  A big merger of two promiment HR outsourcers
06/29/04  Service providers: Put your money where your mouth is  Maintain high quality of service, by preparing for disaster.
06/28/04  Have outsourcing, will travel  Rethinking the corporate travel manager.
06/25/04  In pursuit of mid-sized outsourcers  Freelance markets offer an entry point into outsourcing.
06/22/04  "Mega-trend" means mega-backlash for India  Gartner says the outsourcing backlash will stay.
06/18/04  What's making successful IT departments click  The best do outsourcing.
06/14/04  US law firms take a bite of outsourcing pie  Lawyers get overseas support with offshoring.
06/11/04  Finding the right mix  Cost savings and access to valuable skills are reasons for outsourcing.
06/10/04  Keeping the core alive  Sears outsources $1.6 billion in I.T work
06/08/04  Wipro tops list of Indian players  Wipro is among top 10 outsourcers in the United States
06/03/04  HR outsourcing a big hit in Asia Pacific  More statistics on HR outsourcing
05/31/04  Choose your outsourcing mode  The outsourcing menu continues to grow
05/27/04  When small firms go big on outsourcing  Smart small businesses do outsourcing
05/24/04  IBM lands another deal  Global services wins a $450 million dollar deal with Qantas Airways from Australia
05/20/04  BPO on the rise  Many North American companies are opting for business process outsourcing.
05/17/04  Outsourcing down under  Australia moves to become a global outsourcing player.
05/13/04  Expansion fuels outsourcing deals  Large outsourcing deals have recently expanded the reach of outsourcing providers.
05/02/04  Malaysian banks hot on outsourcing  Banks outsource to improve operating efficiency
04/30/04  Retailers focus on India  JC Penny outsources in India
04/29/04  IT, telecoms increase R&D outsourcing to India  More research and development goes to India.
04/28/04  Manpower outsourcing thrives in India  Steep staffing demands require skilled human resources professionals in India.
04/22/04  Destination: JAMAICA  Jamaica is proving itself as a real nearshore outsourcing destination
04/21/04  HR outsourcing is here to stay  Companies find little backlash against outsourcing human resources.
04/19/04  HP to outsource more in Asia, Europe  HP wants to challege IBM as an offshore outsourcing leader.
04/16/04  Outsourcing with a tinge of blue  IBM's giant Global Services division continues to grow with the addition of various BPO capabilities.
04/07/04  US retailers hot on the outsourcing trail  Best Buy, Sears, and Target take advantage of outsourcing.
04/06/04  Eastern Europe goes further East to outsource  Russia and Ukraine benefit from outsourcing investors in Eastern Europe.
04/05/04  McDonalds building outsourcing farm  Outsourcing - fast food style
04/01/04  Pharma firms turn to India for expertise  Active ingredients for the pharmaceutical industry are commonly supplied by India.
03/31/04  India's outsourcing "glow"  Jewellery makers from Italy outsource to India.
03/30/04  India still no.1 in automotive outsourcing  High technology automotive work is outsourced to India.
03/26/04  Outsourcing is a two-way street  The outsourcers are outsourcing.
03/24/04  Globalization drives logistics outsourcing  As the world grows smaller - logistics headaches multiply.
03/11/04  Giving Consumers a Choice About Offshoring  E-loan asks it's customers to chose between U.S. and India.
03/03/04  Marketing, Advertising and PR can be Outsourced  Marketing, PR and advertising are likely targets for outsourcing.
02/26/04  SPOTLIGHT INDIA: Globalization  Globalization has played a significant role in India's rise as an economic force.
02/05/04  Could India be the Next Global Melting Pot?  Offshore outsourcing could reverse the trend of immigration to the United States.
10/03/03  Reduction in H1-B Visa Program Takes Effect  Starting October 1, 2003, the number of H1-B visas issued by the United States Government will be reduced by 2/3, causing mixed feelings for many in North America.
07/27/03  Political Turmoil in the Philippines  To become a leader in offshore outsourcing, the Philippines must convince the world it has achieved political stability.
07/27/03  Anger Against Offshore Outsourcing Will Quickly End  Past history shows that legislation directed against offshore outsourcing is unlikely.
07/26/03  Can Indian Manpower Scale to Meet Rising World BPO Demands?  Despite India's large population, several barriers must be crossed if it is to match the worlds growing demands for business process outsourcing (BPO) services.
06/30/03  Continued Pressure on Offshore Outsourcing Billiing Rates  An efficient market will continually re-evaluate the best hourly rate for outsourced services.
06/28/03  Offshore Outsourcing to India May Soon Feel the Business Cycle  As large corporations rush to adopt offshore outsourcing practices, a shortage of capable talent may quickly drive prices up.
06/27/03  Offshore Outsourcing and the H1-B Visa  H1-B visa holders can be affected by offshore outsourcing just as much as US citizens.
06/03/03  Near-shoring Becomes a Complement to Offshore Outsourcing  Consider an outsourcer with a near-shore strategy.
05/31/03  The Offshore Technology Labor Market Tightens  The competition for skilled technology workers at top offshore outsourcing locations has increased, cutting into corporate margins.
05/31/03  A Look to the Philippines for Offshore Outsourcing  While it clearly trails India in it's outsourcing prowess, the Philippines do offer some very compelling features.
05/31/03  Process, Process, Process. Outsourcing to India  Offshore outsourcing to India is clearly a wave of the future for many jobs. Learn from the advice of CIO experts.
05/08/03  Offshore Outsourcing Market Deals With 'Underpricing'  The market for business process outsourcing services has proven to be very competitive.
05/05/03  Surprise! E-business is Alive and Well.  Rumors of the death of e-business have been greatly exaggerated.
05/04/03  BPO Market in India Wrestles With High Turnover Rates  High demand for skilled workers in India has created thrashing in the labor market.
04/14/03  Infosys Quarterly Earnings Slip  Stock analysts expressed shock as Infosys Technologies reported lower earnings that expected.
04/05/03  Oracle, Dell, and Linux  Dell's plan for the future includes enterprise hardware and commodity services.
04/05/03  An Inside Look at the US Patent System  Carnegie Mellon Univerity professor Michael Shamos speaks on business process patents.
03/28/03  Considering Long Term Outsourcing Relationships  A recent survey indicates that most companies do not have long term strategies for managing outsourcing relationships.
03/27/03  "Caution" About Offshore Outsourcing  There could be dangers to firms that outsource technology services.
03/26/03  The Promise and Perils of Offshore Software Development  Offshore software development is not just for major corporations.
03/23/03  Are Patents Producing New Ideas?  Programmers and economists are both against software patents.
03/21/03  Wages During a Recession  An interesting perspective on why wages continue to rise, even during a recession.
03/21/03  Wanda, the Next Step In Wireless Products  Texas Instruments has announced Wanda, a new chip that combines GSM, Wi-Fi, and Bluetooth, all on one chip.
03/18/03  Wi-Fi Usage Grows Rapidly  Have you had a 'Wi-Fi' moment?
03/16/03  The Cost of War  A war on Iraq will cost at least 60 billion dollars. Could this be more wisely spent?
03/13/03  Redefining the American Software Engineer  A news.com article reports on the growing trend of offshore outsourcing in North America. What does this mean for the North American engineer?
03/08/03  Game Theory Perspective on Intellectual Property  A game theory expert points out that intellectual property will slow economic growth in a free market economy.
03/06/03  Finding the Right Price  What exactly determines the right price for a product? Until recently, it seems like guessing was the best strategy.
03/05/03  Content and the failure of AOL Time Warner  Many reasons can be sited for the failure of the large media conglomerate. Could it just be TOO much content?
03/03/03  Game Theory in the Computer Industry  How does the old prisoners dilemma game unfold when applied to the modern world of computing?
03/01/03  India Becomes Backoffice to the World  With improvements in communication and collaboration, more and more backoffice functions can be moved to 'offshore' locations. The bottom-line concious banking industry is leading the way.
02/28/03  Software Development as a Commodity, Continued  Continuing on the theme from the previous posting, I further develop the argument that software development is moving towards commoditization.
02/26/03  Has Software Development Become a Commodity?  One of the biggest keys to success in the software industry is standardization. Looking to the future, where does this all lead?
02/23/03  Outsourcing America  Can anyone stop the inevitable force of globalization. This posting is a reponse to a recent article titled "View from Lodi, CA: Outsourcing America?".
02/19/03  Clinical Process Outsourcing, a Case Study  In another example of effective outsourcing, Wipro Technologies, has developed a model for clinical process outsourcing (CPO). Doctors in India are able to support local physicians by reading radiology scans.
02/13/03  What is Business Process Outsourcing (BPO)  BPO is a very innocuous title for a revolutionary way of conducting business. Today when someone says 'back office', they are likely talking about India!
02/11/03  An Examination of Agile Development  Constant feedback is one of the core principals of agile software development.
02/09/03  Sun Doubts It's Own Java  Serious bugs in the Solaris Java runtime environment (JRE) have not gone unnoticed within Sun offices. Tough times are ahead for Sun.
02/03/03  Some People Like Doing Things the Hard Way  Even with the time and effort that has gone into studying software projects and project management techniques, many projects are doomed to failure before they begin. Some people just like to do things the hard way.
02/02/03  Offshore Software Development Quickly Becomes Standard.  What was once a last resort for cash strapped corporations is now becoming the de facto standard in the information technology industry. Hot growth areas include offshore applications management and near-shore development centers.
01/29/03  Globalization and White Collar Work  The fact that globalization is sending jobs from the United States to developing nations is not new. The fact that these jobs are white collar is!
01/28/03  More Game Theory in the Business World  An analysis of common contract clauses from the perspective of game theory.
01/27/03  How Game Theory Can Be Applied to the Software Business  Using conecepts of game theory can lead to many unexpected revelations about software product positioning. In fact, these rules can show many new opportunities for mutually beneficial collaborations.